Frequently Asked Questions

Welcome to our FAQ page, where you'll find answers to common questions about our luxury chauffeur services. Whether you're planning a special occasion, require sophisticated travel for business, or are curious about exploring Northern Ireland's stunning landscapes, our FAQs are here to provide clarity and assistance. Browse through to learn more about our tailored services, booking process, and much more, ensuring your experience with us is seamless and exceptional.

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General Services

1. What services does First Class Chauffeur Services NI offer?

   • Overview of chauffeur services, executive car hire, weddings, including airport transfers, luxury tours, event transportation, and specialised services for TV & film production, sporting events, concerts and special occasions.
      

2. What areas do you cover?

   • Information on geographical coverage, focusing on Northern Ireland, including towns & cities like Belfast, Newtownabbey, Lisburn, Bangor, Ballymena, Carrickfergus, Derry/Londonderry, and beyond.
      

3. What types of vehicles are available?

   • Details about the luxury fleet, including makes and models can be found on our fleet page. 
      

Booking and Payment

1. How can I book a service?

   • Step-by-step guide on the booking process, including online enquiry form, email, or telephone options.
      

2. What is your cancellation policy?

   • Information on how to cancel a booking and any applicable fees or deadlines.
      

3. What payment methods do you accept?

   • Payment can be made via debit/credit card, bank transfer, PayPal, Revolut and Cash.

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Specific Services

1. Can you accommodate large groups?

   • We can arrange for transport from 1 individual up to 57 seater coaches. 

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1. Do you offer customised tours?

   • We offer a range of pre-set tours which can be viewed using our tours page as well as offering bespoke/customised tours, contact us for further information. 
      

2. Are your chauffeurs knowledgeable about local attractions?

   • All drivers are trained and experienced in both local knowledge and customer services and our tour guides are highly knowledgeable. 
      

Safety and Accessibility​

1. Is your service accessible to passengers with disabilities?

   • We have some disability vehicles available upon request. 

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Special Requests and Extras

1. Can I request extras, such as child seats or refreshments?

   • Although child seats are exempt from our vehicles we can provide them at a extra cost. Contact us for more details. Refreshments can also be added as a package contact us for more details.  

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Feedback and Complaints

1. How can I provide feedback or file a complaint?

   • Obviously complaints are not something we look forward to however we always welcome feedback to improve our quality of service. Please see our terms and conditions for more information.