Terms & Conditions

First Class Chauffeur Services NI Terms of Use Policy

We are a premier family-run chauffeur company based in Belfast, Northern Ireland.
By booking with us, you agree to the following terms and conditions.

Vehicle Cleanliness and Substitution

Our cars are cleaned daily and after each passenger, both inside and out. However, if the weather is bad, the exterior of the vehicle may not be as clean as we would like, as the car travels from the driver’s home address to pick you up. We reserve the right to substitute your chosen vehicle with a more superior vehicle if it is unavailable for any reason. We may also use an outside contractor to fulfil a booking if circumstances are beyond our control.

Wedding Ribbons If you have paid to have ribbons, please note the following:

All cars will have ribbons when leaving the house but they will be removed before the motorway and reattached before entering the venue to prevent scratching the paintwork.
If you do not wish to have ribbons on your vehicle, please inform us in advance.

Wedding Transfers
A wedding transfer does not include all the trimmings of a fully booked wedding car package.
The vehicle may have been used just before your booking and might not be as sparkling as a fully booked wedding car.
A wedding transfer vehicle will not have ribbons unless stated in your booking.
Only a free 10-minute wait is allowed for this service; fees apply after the 10 minutes.
All drivers will be suited and booted, and the car interior will be cleaned.
Extras We can supply extras, such as ribbons, upon request. Special requests are subject to availability.

Waiting Time and Extra Charges
Waiting time is calculated at £55.00 per hour for E or S Classes and £60.00 per hour for V Class MPV, after a free 10-minute wait.
For airport pickups, a 20-minute wait is included after the flight lands. We suggest booking the pickup time for 45 minutes after the scheduled arrival time to allow for baggage and passport control.

Airport car park charges are included up to £5.00. Additional charges apply if the flight is late or baggage is lost, causing delays beyond this allowance.
Any damage or soiling to the vehicle caused by passengers must be paid in full at the end of the booking. Soiling is charged at £100.00.
Booking is priced from pickup to drop off at the address given at the time of booking. Additional drop-offs or pickups must be approved and paid for, subject to the driver’s agreement.

Driveway and Lane Access and Accessibility 
If your lane or driveway has overhanging trees or bushes that may scratch our vehicles, the driver has the right to refuse entry. You will need to meet the vehicle where the driver deems it safe.

Abusive Customers
If a passenger is deemed too drunk or abusive, the driver has the right to refuse travel without a refund. This also includes abuse towards our office and telephone staff.

Arriving Late or Cancelling
In rare cases, delays or cancellations may occur due to traffic, vehicle breakdowns, punctures, or early morning calls. If a driver is more than 30 minutes late, you may cancel, and we will refund what you have paid to us. We cannot be held responsible for any additional fees you may incur.

Tours
Tour itineraries are agreed upon in advance and can only be changed with management consent.
Tour time includes travel to and from your destination.
We allow a 30-minute wait time after the booked start time. Contact us if you are late or delayed. Lost time will be deducted from your tour time. Contact our emergency number: +44 07802902296.
Tickets to venues, sites, attractions, and car parking fees are not included unless stated.
Lunch is not included, and drivers require at least a 45-minute break, typically taken during one of the visitor attractions.

Allergies
Please inform us of any dietary requirements or food allergies if a meal stop is booked by us.

Cancellations
Cancellations up to 4 weeks before travel: 100% refund.
Cancellations between 4 weeks and 7 days before travel: 50% refund.
Cancellations within 7 days of travel: No refund.
For cruise ship tours, if the ship cannot dock, we will refund all but £150.00, which may be split among customers sharing a tour.

Payment Details
We accept most major credit cards but we have an admin fee for this please ask for details
We also accept PayPal and Cash ask for details.

Late Payment Fees
A late fee of £60.00 will be added to any outstanding invoice each week until paid. If you are experiencing difficulties paying, please contact us to discuss your options.

Thank you for choosing First Class Chauffeur Services NI.
Please sign your invoice document electronically to confirm your agreement to these terms and conditions.
Its up to you to make sure you get a copy of your invoice and if you dont receive one please ask us to resend.

First Class Chauffeur Services NI
www.firstclaschauffeurservicesni.co.uk

Tel- +44 07732 961974

Whatsapp- +44 07802902296

LandLine- +44 02890589181